Feedback and Redress Mechanism

 

Please let us know how we could serve you better through:

 

§  Accomplishing our Feedback Form and dropping the same in our Suggestion Box/es (see Annex “A”).

 

§  Sending your feedback electronically through www.ppa.com.ph.

 

§  Approaching our Officer of the Day or our Public Assistance and Complaints Desk in any of our PPA Offices.

 

Feedback Forms and email addresses are available, as follows (or refer to the attached PPA Directory)

 

PPA Responsibility Center

PPA Email Address/

Hotline Numbers

HEAD OFFICE

 

- for questions/comments

webmaster@ppa.com.ph

- for official inquiry

info@ppa.com.ph

FIELD OFFICES

 

PDO Manila/Northern Luzon

(02) 525-5264

- PMO South Harbor

(02) 525-5264

- PMO North Harbor

(02) 245-2930

- PMO San Fernando

(072) 700-5620

- PMO Limay

(047) 244-6246

PDO Southern Luzon

(02) 301-9577

- PMO Batangas

(043) 723-1701

- PMO Calapan

(043) 288-1843

- PMO Legazpi

(052) 482-0404

- PMO Puerto Princesa

(048) 434-5626

PDO Visayas

(032) 232-3401

- PMO Iloilo

(033) 337-7791 to 93

- PMO Dumaguete

(035) 225-0973 to 74

- PMO Tacloban

(053) 321-6704

- PMO Tagbilaran

(038) 501-8969

- PMO Pulupandan

(034) 435-3836

- PMO Ormoc

(053) 561-5299

PDO Northern Mindanao

(088) 856-2819

- PMO Cagayan de Oro

(088) 856-9099

- PMO Iligan

(063) 221-1346

- PMO Nasipit

pmo_nasipit@yahoo.com or  

call @

(085)342-5352/

(085)342-6451

- PMO Surigao

(086) 826-2015

- PMO Ozamiz

(088) 521-1538

- PMO Dapitan

(065) 213-6946

PDO Southern Mindanao

(082) 233-2080 to 82

- PMO Davao

(082) 235-2564 to 68

- PMO Zamboanga

(062) 991-2037

- PMO General Santos

(083) 552-4484

- PMO Cotabato

(064) 421-1037

 ·        Suggestion boxes are located at conspicuous places at the different PPA Offices

 

SCOPE/COVERAGE

 

The PPA Citizen’s Charter shall apply to all external clients of the PPA affected by the delivery of frontline services in all PPA Offices nationwide. 

 

DEFINITION OF TERMS

 

            The following terms as used in this Charter are defined as follows:

 

1.      “Authority” refers to the Philippine Ports Authority

2.      “Port District” refers to the territorial jurisdiction under the control, supervision or ownership of the Authority over an area (land or sea), declared as such in accordance with Section 5 of Presidential Decree 857 including but not limited to any Port within said District

3.      “Port” refers to a place where ships may anchor or tie up for the purpose of shelter, repair, loading or discharge of cargo, or for other such activities connected with water-borne commerce, and including all the land and water areas and the structures, equipment and facilities related to these functions.

4.      “Pier” refers to any structure built into the sea but not parallel to the coast line and includes any stage, stair landing place, landing stage, jetty, floating barge or pontoon, and any bridge or other works connected therewith.

5.      “Vessel” refers to any ship or boat, or any description of a vessel or boat.

6.      “Goods” includes animals, carcasses, baggage, and any movable property of any kind.

7.      “Due” includes harbor fees, tonnage and wharfage dues, berthing charges, and port dues and any other dues or fees imposed by virtue of existing laws.

8.      “Rates” refer to any rates or charges including any toil or rent under existing law or imposed by the Authority.